Privacy Policy
1. Introduction
This Privacy Policy describes how Surpankh ("we," "us," or "our") collects, uses, processes, and protects your personal information when you visit and use our website, https://www.surpankh.com/
(the "Platform").
By using our Platform, you consent to the practices described in this Privacy Policy.
This document is published in compliance with the Information Technology Act, 2000, and rules made thereunder, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
2. Information We Collect
We collect information to provide and improve our services to you. The types of information we collect include:
A. Personal Information (PI)
This includes data that can be used to identify you directly. We collect this when you register, place an order, or contact us.
Identity Data: Name, date of birth, and gender.
Contact Data: Email address, mobile number, and billing/shipping address.
Account Data: Username and password (stored encrypted).
B. Financial and Transaction Data
We collect necessary financial information to complete transactions.
Payment Data: Details required to process payments (e.g., UPI ID).
Note: We do not store full credit card details on our servers; this data is securely handled by third-party payment gateways.
Transaction Data: Details about payments to and from you, and other details of products/services you have purchased.
C. Technical and Usage Data
This information is collected automatically when you use the Platform.
Technical Data: Internet Protocol (IP) address, browser type and version, operating system, and other device information.
Usage Data: Information about how you use our Platform, including pages you viewed or searched for (collected via cookies and tracking technologies).
3. How We Use Your Information
Purpose Type of Data Used
Service Delivery Process and deliver your orders, manage payments, refunds, and collections.
Communication Send order updates, confirmations, shipping notifications, and respond to customer inquiries.
Marketing Send promotional emails about new products, offers, or updates (You can opt-out at any time).
Security & Legal Protect the Platform from fraud, unauthorized transactions, and ensure compliance with legal obligations.
4. Sharing and Disclosure of Information
We do not sell, rent, or trade your Personal Information. We only share data when necessary for business operations or legal requirements:
Service Providers: We share necessary data with third parties who perform services on our behalf, such as payment processors, courier/logistics providers for order fulfillment, and IT service providers.
Legal Compliance: We may disclose your information if required by a legal mandate, court order, or governmental regulation, or if we believe it is necessary to protect the rights or safety of our company, our users, or the public.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.
5. Data Security
We implement appropriate technical and organizational security measures to protect your Personal Information from unauthorized access, disclosure, and destruction. These measures include:
Encryption (SSL) for secure data transmission.
Restricted access to our databases for authorized personnel only.
However, please note that no method of transmission over the internet or method of electronic storage is 100% secure.
6. Your Rights
Under applicable law, you have the right to:
Access: Request a copy of the personal data we hold about you.
Correction: Request correction of any inaccurate or incomplete data we hold about you.
Deletion: Request the deletion of your personal data, subject to legal retention requirements.
Withdraw Consent: Withdraw your consent to the processing of your data at any time (where consent is the basis for processing).
To exercise any of these rights, please contact us using the details provided below.
7. Contact Us
For any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:
📧 Email: info.surpankh@gmail.com
📞 Phone: 95601 12204
🏢 Address: M-129, 3rd Floor, Backside, Guru Harkishan Nagar, Paschim Vihar, New Delhi-110087. Above Tony Properties
🌐 Website: https://www.surpankh.com/